Some misconceptions about
listening:
a.
Listening is passive. NO—It requires an active
responder;
b.
Listening involves getting meaning from words. NO—There
are many implied meanings and unspoken feelings;
c.
Listening is only an “ear” activity. NO—You need to
listen with your eyes, ears, and heart; and
Types
of Listening
Attentive
Listening: In attentive listening, you are demonstrating interest by giving
your full attention to the speaker without any interruption You are giving
direct eye contact and leaning slightly forward. You are acknowledging the
person with a smile or a nod or any other nonverbal cue of approval. When you
listen attentively, you are communicating that you care about what the person
is saying. When people are allowed to speak in a relaxed way, they are better
able to think clearly.
Active
Listening: In active listening, you continue to show interest, yet this
time you are responding in a number of ways.
You
may be summarizing or restating what someone has said.
You
may be asking clarifying questions.
You
may be asking for elaboration or for more detail.
Affirmative
Listening: In affirmative listening, you are listening for the person’s
emotions and feelings.
Your
questions and responses show that you are validating the person.
You
are demonstrating caring, empathy, and respect.
You
are going into a deeper level to find the meaning behind the statement.
ACTIVE LISTENING
·
AM I HEARING YOU
SAY....? IT SOUNDS LIKE YOU WERE..... SO YOU BELIEVE THAT.........?
·
LET ME MAKE SURE
THAT I’VE GOTTEN ALL THE INFORMATION ABOUT THIS SITUATION............... HAVE I
LEFT ANYTHING OUT?
·
CAN I CLARIFY
SOMETHING? BEFORE YOU SAID THAT... DID YOU MEAN....?
·
CAN YOU EXPAND MORE
ON THIS THOUGHT?
·
HOW DID THIS AFFECT
YOU?
·
IS THERE ANOTHER WAY
OF EXPLAINING THIS?
·
WHERE DO YOU SUPPOSE
THAT WILL LEAD?
·
HOW MIGHT THIS
AFFECT OTHERS?
·
HOW IS THIS
SITUATION LIKE OTHERS YOU HAVE FACED?
·
WHAT OTHER CHOICES
DID YOU CONSIDER?
·
WHAT DO YOU WANT TO
SEE HAPPEN?
AFFIRMATIVE LISTENING
·
YOU SEEMED VERY CONCERNED
ABOUT…
·
YOU WERE VERY EAGER
TO…
·
IT SOUNDS LIKE YOU
ARE VERY PROUD OF…
·
I CLEARLY UNDERSTAND
HOW YOU MUST FEEL ABOUT.... I’VE EXPERIENCED THAT MYSELF.
·
I REALLY APPRECIATE
YOUR WILLINGNESS TO TALK ABOUT…
·
I CAN SEE HOW THIS
SITUATION (FRUSTRATES) (PLEASES) YOU.
·
WHEN YOU SAID.....
THAT REALLY RANG A BELL FOR ME BECAUSE…
·
IT MUST BE VERY
(SATISFYING) (DIFFICULT) FOR YOU WHEN...
·
REGARDING...........
WHAT’S IMPORTANT TO YOU?
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