Personal Skills for Conflict Resolution

Excerpted from Resolving Conflict in a Diverse Workplace: a Workshop. Sybil Evans, Sybil Evans Associates, 244 Madison Ave, New York, NY 10016. (212) 697-0974.

For more information about the workshop or to order the workshop, go to www.diversityresources.com, or call 1-800-865-5549.

Contents

Sources of Conflict

Conflict Style Profile

Conflict Style Questionnaire

Conflict Style Profile Score Sheet

Conflict Style Profile

Conflict Styles

The Three A's of Listening

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