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Customer Relations and the Diversity ChallengeSelma Myers & Jonamay LambertFor more information about Customer Relations and the Diversity Challenge, contact Diversity Resources, Inc., 1-800-865-5549. |
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Customer Relations and the Diversity ChallengeSelma Myers & Jonamay LambertFor more information about Customer Relations and the Diversity Challenge, contact Diversity Resources, Inc., 1-800-865-5549. |
TABLE OF CONTENTSI-SELF-AWARENESS ACTIVITIESWhat's in a NameCustomer Relations: The Good and the Bad Diversity Issues in Customer Relations Values-Cultural Baggage
II- SKILLS FOR IMPROVING CUSTOMER RELATIONSCommunication Our WayAsking Questions "ACT" to Respond Action Plan
APPENDIXAuthor's Biographies |
